Policies

Refunds & Returns

Standard Returns

We accept returns on unopened, unused items within 14 calendar days of delivery or pickup. Items must be in their original, undamaged packaging.

How to Start a Return

Contact our support team at info@mountainsupplyandlogistics.com to request a Return Merchandise Authorization (RMA) number before sending any items back. Returns without an RMA will not be accepted.

Special-Order Items

Items sourced specifically for your order (special orders) are non-returnable unless the item arrives defective or damaged. Please inspect all deliveries promptly and report any damage within 3 business days.

Defective or Damaged Items

If you receive a defective or damaged item, contact us within 3 business days of receipt. We will arrange for a replacement or issue a refund at no additional cost to you.

Refund Processing

Approved refunds are processed to the original payment method within 5–10 business days of our receiving and inspecting the returned items. Shipping costs for returns are the customer's responsibility unless the return is due to our error or a defective product.

Shipping & Delivery

Fulfillment Timeline

Typical order fulfillment time is 1–7 business days from payment confirmation, depending on product availability and order size.

Service Area

We serve customers in [SERVICE_AREA]. Customers outside our primary service area may also be served — contact us to discuss options.

Shipping Costs

Shipping and delivery charges are quoted on a per-order basis and will be clearly listed on your invoice before payment. Costs vary based on order weight, volume, and destination.

Local Delivery

Local delivery may be available within our service area. Delivery coordination details will be confirmed after your order is placed.

Cancellations

Orders may be canceled at no charge if the cancellation request is received before fulfillment begins. To cancel an order, contact us as soon as possible at info@mountainsupplyandlogistics.com or call us at (380)266-6362.

If an order has already been fulfilled or shipped, the standard return policy applies instead.

Terms of Service

Agreement

By placing an order with Mountain Supply & Logistics LLC, you agree to these terms. These terms apply to all purchases, quotes, and interactions with our business.

Pricing

All pricing is subject to the quote provided at the time of order. Prices are not guaranteed until a formal invoice is issued. We reserve the right to correct pricing errors.

Acceptable Use

Products purchased from Mountain Supply & Logistics LLC must be used for lawful purposes only. We do not knowingly sell products intended for illegal use.

Limitation of Liability

Mountain Supply & Logistics LLC is not liable for indirect, incidental, or consequential damages arising from the use of products we supply. Our liability is limited to the purchase price of the applicable order.

Dispute Resolution

If you have a dispute regarding an order or invoice, please contact us first at info@mountainsupplyandlogistics.com. We are committed to resolving issues fairly and promptly.

Governing Law

These terms are governed by the laws of the State of Ohio. Any legal disputes will be handled in the appropriate courts of Ohio.

Changes to Terms

We may update these terms from time to time. The current version is always available on this page.

Privacy Policy

Information We Collect

When you contact us or place an order, we may collect the following information:

• Name and business name
• Email address and phone number
• Billing and shipping address
• Payment details (processed securely by Stripe — we do not store card numbers)
• Order history and correspondence

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Issue quotes and invoices
• Respond to your inquiries
• Communicate about your account or order status
• Comply with legal obligations

We Do Not Sell Your Data

Mountain Supply & Logistics LLC does not sell, rent, or share your personal information with third parties for marketing purposes.

Third-Party Services

We use Stripe to process payments. Stripe has its own privacy policy and security practices. We may also use standard email and business tools to manage communications.

Data Security

We take reasonable precautions to protect your information. Payment processing is handled by Stripe, which is PCI-DSS compliant.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us at info@mountainsupplyandlogistics.com.

Contact for Privacy Requests

For any privacy-related questions or requests, email: info@mountainsupplyandlogistics.com

Last updated: 2025